Shipping & Returns
All goods will be dispatched within 3 and 10 working days (unless specified in the product descriptions), but we will try to get your goods out to you soon as possible.
All goods purchased on-line are shipped from our Offices: AS Pub Sports, Unit 12c Old Bridge Waye, Shefford Industrial Estate, Shefford, Beds, SG17 5HQ.
COMPANY REGISTRATION DETAILS
Company Name: AS Pub Sports
Company Place of Registration Address: Unit 12c Old Bridge Waye, Shefford Industrial Estate, Shefford, Beds, SG17 5HQ
Company Office Address: Unit 12c Old Bridge Waye, Shefford Industrial Estate, Shefford, Beds, SG17 5HQ
Company Telephone Number: +44 (0) 1462 4141255
Email Address: firstname.lastname@example.org
CREDIT CARD PAYMENTS
When placing an order you can choose between paying through PayPal or telephone us to make payment. Please note, we never disclose customer information to any third party.
WorldPay: is our 3rd party payment provider, one of the largest in the UK. You can pay by Visa, Visa debit, Maestro, Mastercard and Visa Electron. This ensures your safety when dealing with us, making it a smooth transaction process.
There are various delivery methods that we provide; second class, first class, Royal Mail recorded delivery, Royal Mail Standard Parcels or you can choose to come pick up your items direct from us. Please note that recorded delivery and some Standard Parcels may require a signature on receipt and may incur a small surcharge. The majority of orders leave us within 48 to 60 hours, depending on stock availability. Please note that for delivery purposes - items are dispatched Monday-Friday only. Items purchased on a weekend or Friday after 3pm will leave on Monday.
Customers must enter their full details online, in order that any queries can be dealt with as soon as possible.
**Sometimes adverse weather conditions may limit the services provided to us by the Royal Mail or Couriers - please note that we cannot be held responsible for delays caused by external companies**
OUT OF STOCK ITEMS
We will do our utmost to complete all orders fully and may from time to time substitute an out of stock product with a similar item or duplicate items already purchased to avoid any delays in shipping. If the products you have ordered are out of stock - we will notify you and give you an estimated time of when they are due in.
OVERSEA'S ORDERS: (Non UK Mainland)
Please note that the shipping costs provided by the site must be regarded as an estimate and should the item cost considerably more, we reserve the right to withhold the order, and notify you of the expected delivery cost. This will then be billed separately.
At present we will not ship large items overseas (Dartboards, Cabinets, Dart Mats) unless by prior arrangement.
DELIVERY RESTRICTIONS AND COSTS
Certain restrictions will apply to our postage costs. We cannot offer our unique flat rate to non-mainland addresses for any heavy or large items, as the costs of sending via courier are high. For these orders we will inform customers prior to sending.
Northern Ireland (BT Postcodes)
Islands and Scottish Highlands: (restricted postcodes:)
AB31-56, FK19-21, HS, IV, KA27-28, KW, PA20 and above, PH, ZE, including all addresses within the Isle of Man, Isle of Wight, and Isles of Scilly.
All the above postcodes will be subject to an estimated 10 pounds delivery fee.
SPECIFIC DELIVERY DATE REQUESTS
If you are ordering goods for a particular holiday departure date or as a gift for a birthday etc, please inform us so we can make every effort to meet this deadline. Please note, to guarantee pre-Christmas delivery we require you to order before 10th December.
Orders that include personalised items will not be despatched until the personalised items arrive in stock, unless by prior arrangement. Personalised items take approx 9-14 days to arrive with us, and occasionally slightly longer during the busy season (Oct-Feb).
PERSONALISED ITEMS RETURNS POLICY
Any personalised item(s) (flights, shafts, surrounds, clothing etc) cannot be returned for a refund or exchange. This does not affect your statutory rights.
Any items, which are returned for refund or exchange, must be received back at our office within 14 days in a new and unused condition and with original packing intact, along with any receipts.
We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please note that if you require goods to be sent out in exchange, we do make a further carriage charge. For exchanging large or heavy items the carriage charge will be 7pounds. Any refund will be made in the tender type originally transacted.
You can cancel your order for a full refund before dispatch of your goods, for more information please contact us on email@example.com.
ASPubSports will from time to time send out specific emails to our customers. We do allow our customers to choose whether to receive emails from us with any email that we may send. We also send out newsletters to all customers who have requested this in their profiles. The only email addresses we keep on record for these newsletters are from our own customer database.
If you have any queries regarding our shipping and returns policy, please contact us at firstname.lastname@example.org